Did you take a survey but not receive Shells at the end? That must be a mistake!
If you took a survey, you'll receive the Shells in the next few weeks. We aim to always issue the Shells at the time but sometimes, due to connection errors, they aren't always added automatically. We'll send you an email when we add the Shells to your account.
You should receive your Shells at the time but sometimes we can't guarantee that all connections with our website are working property. They might be late but you'll receive them.